We take great pride in the meticulous crafting of our products and always strive for perfection but should anything go awry, we are on hand to help. Please do get in touch with us immediately on firstname.lastname@example.org and we’ll endeavour to settle any issues as fast as we can.
If you believe your item to be faulty, you are not 100% happy with your order and would like a replacement or refund, please get in touch with our team. We may ask for photos of the item in the first instance. The item(s) must be returned back to us within 60 days of purchase and must be unused. Once received, the goods will be checked by a member of our team to authorise the replacement or refund.
Items no longer required must be returned at your cost – we are unable to cover the postage costs of returns if the items are not faulty. Please note: Items must be returned in a re-sellable condition with original packaging within 14 days of purchase in order to qualify for a refund. The cost of the goods will be refunded to you once product(s) have been returned and approved for refund by a member of our team.
Damaged or Lost Goods
Our deliveries are always packed with care using sustainable, plastic-free and recyclable packaging and we’ve thankfully never had a breakage (touch wood!). If you order arrives in a less than perfect condition, we’ll simply ask for photographic proof and then we will be able to provide a replacement or refund. We ask that you reach out to us before any products are used as we sadly cannot provide a refund for a used product.
Where did you buy your Cairn products?
For items not purchased directly through CairnCandles.co.uk we are unable to refund or accept returns for any items purchased through a third party (other website or marketplace / independent retailer). In this instance, we ask that you make enquiries with the place of purchase. We will happily provide advice and assistance if you need to know who to contact.